Privacy Policy

1. Who we are

Field Access is operated by JZ Sports Ventures LLC, a Florida limited liability company, doing business as Field Access ("we", "us"). This policy explains what we collect when you use fieldaccess.co and the Field Access app, why, who we share it with, how long we keep it, and how to delete it.

Questions about privacy go to fa.admin26@fieldaccess.co.

2. What we collect

ACCOUNT. Your name, email address, username and a one-way hash of your password (we never store the password itself). Whether you confirmed you are 18 or older, and the version of the Terms you accepted and when.

PREFERENCES. The teams and sport you follow and the colour theme you pick.

YOUR QUESTIONS AND OUR ANSWERS. Every message you send in chat and every answer we give, kept in your conversation history so you can come back to it. Screenshots you attach (a lineup, a bet slip) are sent for analysis and are not stored afterwards. Facts you tell us about yourself in chat may be kept as "memory" so later answers can use them; you can see and clear them by asking.

VOICE. When you use voice mode, what you say is turned into text on your device by your phone or browser and sent to us as text. Our spoken answers are generated from that text. We do not receive or store audio recordings.

USAGE. How many chats you ask and games you play each day, how long the app is open, which part of the app you are on, and reports you file about an answer. This is what enforces the free-plan limits and what tells us what is working.

NOTIFICATIONS. If you turn notifications on in a browser, the push address your browser gives us and a short device label, so we can send them and you can turn them off per device.

BILLING. If you subscribe to Pro on our website, the customer and subscription identifiers that Stripe gives us, your plan and its status, and the dates of your trial and billing period. Your card number never touches our servers; Stripe collects and stores it.

QUALITY LOG. Questions and answers are also written to an internal log, with your username, that we use to find and fix wrong answers. When you delete your account the username is removed from this log; the questions stay, anonymised.

TECHNICAL. Server logs record the time, path and outcome of requests and errors, which include your network address, for a limited time.

3. How we use it

To run the product: sign you in, answer your questions, keep your history, apply your plan, run the games and the pool, and send you the notifications and emails you asked for.

To keep it honest: enforce the daily limits and the one-account rule, spot abuse, and review answers that were reported or flagged.

To tell you things: a welcome email, password resets, deletion codes, receipts and plan changes, and occasional product news, which you can stop with the link in any such email.

We do not sell your information, we do not show advertising, and we do not use your data to track you across other companies’ apps or websites.

4. Who we share it with

ANTHROPIC (the AI model). Your questions, attached screenshots, your username and any remembered facts are sent to Anthropic to generate the answer. This is the only way the product can answer at all. Anthropic processes them under its commercial terms and does not use them to train its models.

STRIPE (payments). If you subscribe on the website, your name, email and payment details go to Stripe, which bills you and tells us the status of your subscription.

ELEVENLABS (voice). The text of an answer is sent to ElevenLabs to produce the spoken version when you use voice mode.

INFRASTRUCTURE. Everything above is stored in a database run by Supabase and served from hosting run by Railway, both in the United States.

RESEND (email). Your email address and the content of the emails we send you pass through Resend.

PUSH SERVICES. Notifications are delivered through the push service of your browser vendor (Apple, Google or Mozilla), which sees only the delivery address.

SPORTS DATA PROVIDERS. Odds and statistics come from third-party feeds. Your questions are not sent to them; only the lookups needed to answer.

We may also disclose information if the law requires it, to protect our rights or users, or as part of a sale or merger of the business, in which case this policy continues to apply to it.

5. How long we keep it

Your account, history, preferences and usage stay as long as your account exists.

When you delete your account, your account record, conversation history, preferences, notification addresses, usage counters and app sign-in tokens are deleted at once, and any subscription is cancelled. The quality log keeps your questions without your name. Copies that exist in backups and server logs are overwritten within 30 days.

If your account is inactive for a long time we may delete it after telling you by email.

6. Deleting your account

In the app or on the website: Settings → Account → Delete my account. We email you a six-digit code; enter it with your password and the account is gone. Instructions are also at fieldaccess.co/delete-account.

If you cannot sign in, email fa.admin26@fieldaccess.co from the address on the account and we will do it for you.

7. Your choices and rights

You can read and change your name, email, teams and theme in Settings, download or delete your chats from the sidebar, turn notifications off per device, and stop marketing emails with the link at the bottom of each one.

Depending on where you live you may have the right to ask what we hold about you, to correct it, to delete it, or to object to certain uses. Ask at fa.admin26@fieldaccess.co and we will answer within the time the law allows. We will not treat you differently for exercising a right.

The app does not respond to browser "do not track" signals because it does not track you across other sites in the first place.

8. Age

Field Access is for adults. You must be 18 or older to create an account, and we do not knowingly collect information from anyone under 18. If you believe a minor has an account, tell us and we will delete it.

9. Security

Connections are encrypted, passwords are hashed, app sign-in tokens are stored hashed and expire, and access to the database is limited to the people running the product. No system is perfectly secure; if we learn of a breach affecting your information we will tell you as the law requires.

10. Changes to this policy

When this policy changes in a way that matters, the version and date at the top change and we tell you in the app or by email. Continuing to use Field Access after that is acceptance of the new policy.